Frequently Asked Questions?
Are your products original?
Yes, we do sell original products. However there are
massive savings to be made from our Compatible and
Remanufactured cartridges. The only difference you
will notice will be the price; with great savings
over the cost of originals.
What does OEM mean?
OEM is an abbreviation for Original Equipment Manufacturer
and refers to the company which manufactured the
printer, photocopier or fax machine, such as Canon,
H-P, Sharp, Lexmark, Brother, Epson, etc. These manufacturers
also supply replacement ink or toner cartridges and
normally will put their name on these products, though
their cartridges may in fact be manufactured by a
sub-contractor. InkToners sells a full range
of OEM cartridges at very competitive prices.
What are Compatible Cartridges?
Compatible Cartridges are specially manufactured to
meet or exceed OEM (Original Equipment Manufacturer)
specifications and high standards of quality and
reliability. Designed to be 100% compatible and interchangeable
with OEM cartridges, and containing only new components,
they afford big savings over brand-name OEM Cartridges
and supplies.
What are Remanufactured Cartridges?
Remanufactured Cartridges are OEM (Original Equipment
Manufacturer) cartridges, which have been reprocessed
to meet or exceed the Original Equipment Manufacturers`
specifications. The Remanufacturing process involves
disassembling, inspecting, cleaning, replacing parts,
reassembling, and filling with toner or ink. The
Cartridges are then print tested, sealed, and packaged
for resale. Our Remanufactured Cartridges will perform
in the same manner and to at least the same standard
as the original cartridge.
What is an Ink Refill Kit ?
This is a kit containing the parts ( ink, syringe,
clips and instructions) necessary to refill your
depleted cartridge with new ink. This is normally
the lowest cost way to extend your cartridge life.
Will using Compatible or Remanufactured cartridges,
or Ink Refills void my warranty?
The Australian Consumers' Association Choice Magazine
has undertaken a survey into the use of compatible
cartridges and spoke to Epson, Hewlett-Packard, Canon
and Lexmark. They were informed by all companies that
the 'printer warranty would NOT be affected by the
use of compatibles or refilled cartridges'. In fact
in Australia it is illegal under the Trade Practices
Act for a printer manufacturer to require a consumer
to use a particular brand of ink or cartridge. The
brand of cartridge, ink or paper you purchase is your
decision.
Can I pay by cheque?
Yes, we accept cheques from Australian customers. Personal
cheques must have your name and address written on
the back. Business cheques are also accepted. All
cheques are cleared prior to shipping. Please send
cheques made payable to 'InkToners Pty Ltd' for the
full amount to :
InkToners Pty Ltd, PO BOX 1133, Brookvale, Sydney 2100,
NSW. Also refer to our 'How to Order' page here.
Do you accept company purchase orders?
Yes, we accept Purchase Orders via fax or post from
Australian registered companies, schools, colleges
or Government departments. Normally though you will
need to have opened an account with us first. Please
call us on 1300 667 471. |
Brother
